Support

Let’s get you back to the market.

Find answers for common problems or send a support request. Please never send passwords or payment details.

A little help

Try these first.

Open a topic for the steps to follow in the game.

Browse all 6 help topics.

My game is paused

Open Settings and tap Done. Your current day is saved automatically.

I want to start again

Open Settings, scroll to Start Over, and confirm. This erases local progress and settings from the device.

There is no sound

Check Market sounds, Music, and Game sounds in Settings. Also check device volume and silent mode.

Restore a purchase

Open Settings, choose Unlock the Full Campaign or Sisi Shop, then choose Restore purchase using the same store account.

Playing offline

After installation, the game does not need a constant connection. You need one for purchases, restoration, and updates.

More information

Read our privacy notice and terms for how the game handles local progress and purchases.

Still stuck?

Helpful details include your device model, operating-system version, the in-game day, what you expected, and what happened.

Please keep a copy of your message if you may need it later.